Shipping policy

🚚 SHIPPING POLICY

Fast, Reliable & Secure Shipping

Thank you for shopping with Scent Draft.

We are committed to providing a smooth, reliable, and transparent shipping experience. Every fragrance is carefully inspected and securely packaged to help ensure it arrives in excellent condition.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

📦 Order Processing

All orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Order processing includes:

  • Order verification

  • Product inspection

  • Secure packaging

  • Shipment preparation

Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.

During promotional events, holidays, or periods of high order volume, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify affected customers.

🚚 Shipping Time

After your order has been processed and shipped, estimated delivery times are:

Standard Shipping

3–7 Business Days

Expedited Shipping

1–3 Business Days (when available at checkout)

Please note that all delivery times are estimates and are not guaranteed.

Delivery may vary due to:

  • Customer location

  • Shipping carrier operations

  • Severe weather conditions

  • High shipping volumes

  • Other circumstances beyond our reasonable control

📍 Shipping Destinations

We currently ship within the United States only.

At this time, international shipping is not available.

Customers are responsible for providing a complete and accurate shipping address during checkout.

💲 Shipping Costs

Shipping charges are automatically calculated during checkout based on:

  • Delivery location

  • Shipping method selected

  • Order weight and package size

Any applicable shipping charges will be displayed before payment is completed.

From time to time, Scent Draft may offer promotional free shipping on qualifying orders.

📦 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours for tracking updates to become available within the carrier's system.

📭 Incorrect Shipping Information

Customers are responsible for providing accurate shipping information before placing an order.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

❗ Delayed, Lost, or Missing Packages

While we work with trusted shipping carriers, delivery delays may occasionally occur.

If your package is delayed, we recommend:

  • Checking your tracking information

  • Contacting the shipping carrier directly

  • Verifying your shipping address

If additional assistance is needed, our customer support team will do its best to help investigate the issue.

Important Notice

Scent Draft is not responsible for delays caused by:

  • Shipping carriers

  • Severe weather conditions

  • Natural disasters

  • Service interruptions

  • Incorrect shipping information provided by the customer

📦 Damaged Packages

If your order arrives damaged during shipping, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number

  • Clear photos of the damaged product

  • Photos of the shipping package

  • A brief description of the issue

We will review the issue and work to provide an appropriate resolution.

📬 Contact Us

If you have any questions regarding shipping or your order, please contact us:

📧 Email: help.scentsdraft@outlook.com

📍 Address: 2121 Laurelwood Dr, Hailey, ID 8333

Thank you for choosing Scent Draft. We appreciate your business and look forward to serving you.