FAQs

❓ FREQUENTLY ASKED QUESTIONS (FAQs)

Welcome to the Scent Draft FAQ page. Below you'll find answers to some of the most common questions about our fragrances, orders, shipping, and returns.

If you need additional assistance, our customer support team is always happy to help.

1. What products do you sell?

Scent Draft specializes in premium and luxury fragrances for men, women, and unisex wear.

Our collection may include:

  • Eau de Parfum (EDP)

  • Eau de Toilette (EDT)

  • Parfum / Extrait de Parfum

  • Gift Sets

  • Men's Fragrances

  • Women's Fragrances

  • Unisex Fragrances

2. Are your products authentic?

Yes.

We are committed to offering genuine fragrance products sourced through trusted suppliers and reputable distribution channels.

Customer satisfaction, product quality, and authenticity are among our highest priorities.

3. How do I place an order?

Simply browse our collection, add your desired items to your shopping cart, and proceed through our secure checkout process.

Once your order has been successfully placed, you will receive an order confirmation email.

4. How long does order processing take?

Most orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

5. How long does shipping take?

After your order has been processed and shipped, estimated delivery times are:

Standard Shipping: 3–7 Business Days

Expedited Shipping: 1–3 Business Days (when available)

Delivery times are estimates and may vary depending on your location and carrier operations.

6. Do you provide tracking information?

Yes.

Once your order has shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking updates to appear in the carrier's system.

7. Do you ship internationally?

Currently, Scent Draft ships only within the United States.

International shipping may become available in the future.

8. What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned products must be:

  • Unopened

  • Unused

  • In their original packaging

  • In resalable condition

Please review our Return & Refund Policy for complete details.

9. Can I return an opened perfume?

Due to hygiene and product integrity standards, opened or used fragrances cannot be returned.

Exceptions may apply if the product arrives:

  • Damaged

  • Defective

  • Incorrect

10. Can I cancel my order?

Yes.

Orders may be cancelled before they have been processed and shipped.

Once an order has been shipped, cancellations are no longer possible.

11. What should I do if my order arrives damaged?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

12. What payment methods do you accept?

We accept major payment methods available through our secure checkout system.

Available payment options will be displayed during checkout.

13. Is my personal information secure?

Yes.

We use secure payment processing systems, encryption technology, and industry-standard security measures to help protect your personal and payment information.

Please review our Privacy Policy for additional information.

14. How can I contact customer support?

If you have any questions regarding products, orders, shipping, or returns, please contact us:

📧 Email: help.scentsdraft@outlook.com

📍 Address: 2121 Laurelwood Dr, Hailey, ID 8333

We look forward to assisting you.

Thank you for choosing Scent Draft. We appreciate your trust and look forward to providing you with a premium fragrance shopping experience.